Returns

For orders placed before 2nd April, our new returns portal is NOT available, as these orders were processed before our warehouse move. Please refer to the delivery and returns note included in your parcel, which contains the return address and full instructions for sending your item back. Return postage for these orders will need to be arranged at your own expense.

 

For orders placed from 2nd April onwards, our new returns portal is now available

 

REFUNDS & EXCHANGES

We want you to be delighted every time you shop with us, but if for any reason your item is not suitable, you’re welcome to return your purchase.

- Returns must be registered via our Returns Portal within 14 days of delivery. Returns submitted after 14 days will not be accepted.

- Items must be unworn, in their original packaging, with all tags attached

- Refunds are processed within 10 working days of warehouse receipt

- A confirmation email will be sent once your refund has been processed

- Original shipping, duties and taxes are non-refundable

 

UK RETURNS

Step 1

Visit the Returns Portal here to process your return. You’ll need your order number and email address to generate a prepaid return label. Please note, the cost of the prepaid return label will be deducted from your refund.

Step 2

Pack your item(s) securely, include your dispatch note and attach the return label generated from the Returns Portal.

Step 3

Take your parcel to your nearest Post Office.
Please keep your proof of postage receipt until your refund has been completed.

 

EXCHANGES

Our pieces are produced in limited runs and stock can move quickly, we're unfortunately unable to offer exchanges. To secure the size or style you'd prefer, please return your original order and place a new order on our website. 


 

ITEM CONDITION

To be eligible for a refund, items must be returned in their original unused condition.

If an item is returned in a condition that requires restoration (e.g. steaming, cleaning, or repackaging), a £5.00 restocking fee will be deducted from your refund. Items that cannot be restored to a saleable state, including those returned with removed or altered tags will be returned to you and not refunded.

 

EXTENDED CHRISTMAS RETURNS – 1st December to 23rd December

Orders placed between 1st December and 23rd December qualify for extended Christmas returns. These returns must be registered via our Returns Portal by 14th January to be eligible for a refund. We apply our returns policy consistently to ensure fairness to all customers and are unable to make exceptions.

This does not affect your statutory rights.